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27 10, 2020

How reflecting can prepare you for a better future.

2020-10-27T12:30:24+00:00October 27th, 2020|Dream, Effective change, evaluate, Future, Growth, Listening, potential, Reflect|0 Comments

As we enter the Autumn, I often find that this period is a good time to reflect and to prepare. When we consider the huge challenges and changes we have all faced in 2020, we do need time out to reflect. We need to learn how to reflect. Effective reflection is not about just thinking of 'the good old days' It [...]

3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]

1 08, 2019

Know Your Customer’s Buying Style

2020-06-01T16:42:47+01:00August 1st, 2019|Communication, Connecting, Customers, Leadership, Listening, Personality, Selling, Training|0 Comments

How To Sell Based On the Personality/Buying Style of Your Customer Your customers have a lot of choices. Whether they buy from you or buy from someone else is often based on who they trust the most — who they believe understands them and their needs and can meet them. So, how do you instill this trust? Does it surprise you [...]

27 07, 2016

Winning by connecting

2018-05-29T18:02:13+01:00July 27th, 2016|Communication, Connecting, Listening, Speaking, Success, Training|0 Comments

15% of one's financial success is often attributed to their technical knowledge while 85% is due to their skill in human engineering, their personality, and their ability to lead. Combine both of them and you have the ability to create, lead, earn and impact in a way that harvests huge results. Your ability to deal with people will ultimately determine your success. Therefore, [...]

17 05, 2016

5 Connecting principles and practices to increase your influence.

2016-05-17T15:40:47+01:00May 17th, 2016|Communication, Connecting, Listening, Selling, Training|0 Comments

What type of connecting profession are you in? Are you in: A B2B profession – Business to business? A B2C profession – Business to consumer? However could you actually be in a different type of business? The one thing that a Business to business and a Business to consumer profession both have in common is that they are totally reliant on [...]

14 01, 2016

The New ABC of Selling

2016-02-22T12:15:31+00:00January 14th, 2016|Ability, Communication, Connecting, Estate Agents, Listening, Selling, Training|0 Comments

For many years I've heard the term ABC when it comes to selling -Always Be Closing. Over the years I’ve taught this very thing to many sales people. However, like you I have noticed that there is a change happening in how: We purchase What makes us want to purchase and How often we purchase We must realise we are living [...]

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