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3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]

1 08, 2019

Know Your Customer’s Buying Style

2020-06-01T16:42:47+01:00August 1st, 2019|Communication, Connecting, Customers, Leadership, Listening, Personality, Selling, Training|0 Comments

How To Sell Based On the Personality/Buying Style of Your Customer Your customers have a lot of choices. Whether they buy from you or buy from someone else is often based on who they trust the most — who they believe understands them and their needs and can meet them. So, how do you instill this trust? Does it surprise you [...]

27 07, 2016

Winning by connecting

2018-05-29T18:02:13+01:00July 27th, 2016|Communication, Connecting, Listening, Speaking, Success, Training|0 Comments

15% of one's financial success is often attributed to their technical knowledge while 85% is due to their skill in human engineering, their personality, and their ability to lead. Combine both of them and you have the ability to create, lead, earn and impact in a way that harvests huge results. Your ability to deal with people will ultimately determine your success. Therefore, [...]

17 05, 2016

5 Connecting principles and practices to increase your influence.

2016-05-17T15:40:47+01:00May 17th, 2016|Communication, Connecting, Listening, Selling, Training|0 Comments

What type of connecting profession are you in? Are you in: A B2B profession – Business to business? A B2C profession – Business to consumer? However could you actually be in a different type of business? The one thing that a Business to business and a Business to consumer profession both have in common is that they are totally reliant on [...]

14 01, 2016

The New ABC of Selling

2016-02-22T12:15:31+00:00January 14th, 2016|Ability, Communication, Connecting, Estate Agents, Listening, Selling, Training|0 Comments

For many years I've heard the term ABC when it comes to selling -Always Be Closing. Over the years I’ve taught this very thing to many sales people. However, like you I have noticed that there is a change happening in how: We purchase What makes us want to purchase and How often we purchase We must realise we are living [...]