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21 09, 2020

The Economic Challenges: A Leadership Opportunity.

2020-09-22T16:19:56+01:00September 21st, 2020|Business Planning, Effective change, Effective communication, Leadership, Leading, Leading change in challenging times, Leading effective change, Recession, Strategy|0 Comments

During economic challenges, leaders need to lead and lead effectively they must. As we work through another recession, many teams and companies will be looking towards their leaders for hope and a plan. Teams and companies will need to be led well during these times. As John Maxwell says, ‘everything rises and falls upon leadership’. How has your leadership been developing [...]

30 06, 2020

How long will this recession last?

2020-06-30T12:48:52+01:00June 30th, 2020|Business Planning, challenging times, Effective change, Effective communication, Future, Growth, Leadership, Leading, Leading change in challenging times, Leading effective change, Recession, Strategy|0 Comments

As a Business Growth Consultant, I am often asked the following question - How long will this recession last? Maybe you have been asking yourself the same question. No one knows exactly, how long this recession will last. However, as I researched the recessions we have experienced in the UK since 1980 I noticed that they all had one thing in common. [...]

3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]

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