Home/Leading change in challenging times
30 06, 2020

How long will this recession last?

2020-06-30T12:48:52+01:00June 30th, 2020|Business Planning, challenging times, Effective change, Effective communication, Future, Growth, Leadership, Leading, Leading change in challenging times, Leading effective change, Recession, Strategy|0 Comments

As a Business Growth Consultant, I am often asked the following question - How long will this recession last? Maybe you have been asking yourself the same question. No one knows exactly, how long this recession will last. However, as I researched the recessions we have experienced in the UK since 1980 I noticed that they all had one thing in common. [...]

3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]