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3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]

8 02, 2018

Customer Care and CMOs – The Importance Of Effective Leadership

2018-02-08T13:05:57+00:00February 8th, 2018|Customer care|0 Comments

  I recently had the opportunity to sit down with a business owner and go over the details of how Chief Marketing Officers (CMOs) can integrate the customer service experience to propel their business forward.    The content is rich, and applies to your life as well.  I’m thrilled to share this with you - take what you learn and apply it in [...]

9 08, 2016

How To Deliver Excellent Customer Service

2016-08-09T16:41:50+01:00August 9th, 2016|Communication, Connecting, Customer care, Excellence, Selling|0 Comments

Whenever you see excellent service, a conscientious team where nothing is too much, regardless of the industry, you can often chase its roots back to management.  Conscientious teams (those who go the extra mile) are generally teams that feel appreciated and engaged by their superiors. A Culture of Excellence Creating a culture of excellence begins from the top of any organisation and [...]

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