Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]
In these challenging times we are all experiencing disruption at a level we've never experienced before. We are also experiencing this at a phenomenal speed, and it was certainly too quick for anyone to prepare for. Cast your memory back for a moment to the 1st January 2020. I expect you had some plans, dreams, strategies, and targets that you wanted [...]
How To Sell Based On the Personality/Buying Style of Your Customer Your customers have a lot of choices. Whether they buy from you or buy from someone else is often based on who they trust the most — who they believe understands them and their needs and can meet them. So, how do you instill this trust? Does it surprise you [...]
For many years, I have heard the term ABC when it comes to selling -ALWAYS BE CLOSING. I am sure you have heard this yourself. Over the years I’ve taught this very thing to many sales people. However, like you, I have noticed that there is a change happening How we purchase Our desire when it comes to purchasing How often [...]
When I was an eager young businessman, just learning my craft, I was taught the Sales ABCs. 'Always Be Closing' It was good advice then. It is a good habit to let everything you say and do in your interactions with a prospect to drive you towards the goal of closing a deal. However, thanks to the internet, there have been [...]
Whenever you see excellent service, a conscientious team where nothing is too much, regardless of the industry, you can often chase its roots back to management.  Conscientious teams (those who go the extra mile) are generally teams that feel appreciated and engaged by their superiors. A Culture of Excellence Creating a culture of excellence begins from the top of any organisation and [...]
15% of one's financial success is often attributed to their technical knowledge while 85% is due to their skill in human engineering, their personality, and their ability to lead. Combine both of them and you have the ability to create, lead, earn and impact in a way that harvests huge results. Your ability to deal with people will ultimately determine your success. Therefore, [...]
What type of connecting profession are you in? Are you in: A B2B profession – Business to business? A B2C profession – Business to consumer? However could you actually be in a different type of business? The one thing that a Business to business and a Business to consumer profession both have in common is that they are totally reliant on [...]
Talent development is the best way to ensure greater engagement, it reduces stress, increases staff morale, motivation and inspires teams to go the extra mile. With great leadership talent does not come and go rather it comes and grows. Companies, organisations and teams don't suffer because their teams are strong, effective and forever engaged in the mission of their companies. Having [...]
Encouragement often costs nothing but delivers huge dividends…..far better than the stock market! We all love to be encouraged. Encouragement and appreciation is often the fuel that keeps us growing and going. Great leaders have a desire to encourage growth in those they lead. Recently in Slovakia I trained a number of people from 30 companies on this importance of a leader [...]
For many years I've heard the term ABC when it comes to selling -Always Be Closing. Over the years I’ve taught this very thing to many sales people. However, like you I have noticed that there is a change happening in how: We purchase What makes us want to purchase and How often we purchase We must realise we are living [...]
So where will you be in 5 years time? The world we live in is fascinating and full of opportunities. Advancement in technology in just the last 5 years has been mind-blowing. Technology and access to information as well as the ability to communicate with vast numbers of people at the same time has paved the way for future opportunities that [...]
Forget B2B and B2C until you have ‘Mastered’ P2P. We need to bring back people to people. I often hear the expression from various people that they are in the ‘business to business’ B2B profession or they are in the ‘business to customer’ B2C profession. […]
Success is all about connecting. Your ability to connect with others will determine the level of success you will have. Connecting with others is key. This is true for every part of your life. […]