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30 06, 2020

How long will this recession last?

2020-06-30T12:48:52+01:00June 30th, 2020|Business Planning, challenging times, Effective change, Effective communication, Future, Growth, Leadership, Leading, Leading change in challenging times, Leading effective change, Recession, Strategy|0 Comments

As a Business Growth Consultant, I am often asked the following question - How long will this recession last? Maybe you have been asking yourself the same question. No one knows exactly, how long this recession will last. However, as I researched the recessions we have experienced in the UK since 1980 I noticed that they all had one thing in common. [...]

3 06, 2020

How to build an award winning customer centric experience.

2020-06-30T12:42:19+01:00June 3rd, 2020|Award winning, challenging times, Connecting, Covid-19, Customer care, Customer centric, Customer centric organisations, Customer experience, Customers, Disc, Leadership, Leading, Leading change in challenging times, Leading effective change, Listening|0 Comments

Building an award winning customer centric experience was at the very heart of the many companies I judged at the UK Business Awards in London and the International Business Awards in Amsterdam, I had the privilege and opportunity to learn from so many companies. My lane of responsibility as I chaired the judges was on customer centric organisations. Therefore, I want [...]

28 04, 2020

Leading effective change in challenging times.

2020-04-28T10:52:55+01:00April 28th, 2020|Business Planning, challenging times, Communication, Connecting, Effective change, Effective communication, Leadership, Leading effective change|0 Comments

In these challenging times we are all experiencing disruption at a level we've never experienced before. We are also experiencing this at a phenomenal speed, and it was certainly too quick for anyone to prepare for. Cast your memory back for a moment to the 1st January 2020. I expect you had some plans, dreams, strategies, and targets that you wanted [...]